Want to know more about Mattresses and buying a new mattress? Well listen in to the experts at Tri City Furniture & Mattress for information you should know before you buy! Come in and see us and we will help you find the best sleep of your life! Sales going on now to make your wallet feel better too!
The Serta Warranty & Quality Assurance Program
We aim to build the highest quality and most durable products, so you can enjoy your Serta mattress for years to come. Our promise is backed by our Serta Quality Assurance Program, one of the most stringent and rigorously enforced product quality programs in the home furnishings industry. We’re confident in the quality, design and craftsmanship of our products, so all Serta products are warrantied against manufacturing defects in workmanship and material as outlined in the warranty brochure you received with your mattress or mattress set.
Warranty Claims This Serta limited warranty protects the original purchaser from defects in material and workmanship during the coverage period (see law tag for warranty code). Consumer damage and comfort are not covered by the warranty. If you notice a defect, contact the Serta retailer from where you purchased the set for warranty service. Our valued retail partners are authorized to provide warranty service, and can do so promptly and efficiently. If you have moved or if your retailer is no longer in business, please contact Serta Customer Service for warranty service at 1-888-55-SERTA (1-888-557-3782) between the hours of 9am and 5pm EST, Monday–Friday.
Our commitment to safety and sustainability.
We continually strive for the highest-quality standard in everything we do. That’s why you can expect us to always create innovative sleep solutions, optimize manufacturing processes, aim for environmental sustainability, and work seamlessly with our authorized retail partners.
Product Safety
Serta adheres to the highest standards for product quality and safety. Our products are assembled from finished components and all Serta foam has been certified by CertiPUR-US® and is tested to be:
Low emission (VOCs) for indoor air quality
Made without prohibited phthalates
Made without ozone depleters (no CFCs)
Made without mercury, lead, or heavy metals
Made without formaldehyde
Made without PBDEs
Visit certipur.us to learn more.
Eco-Friendly Mattress Components
100% of Serta innersprings and box springs are made from 95% post-industrial recycled steel.
The wood in our foundations is sourced from forests that are certified as sustainable by the Forest Stewardship Council.
Many of the fabrics used in Serta mattress covers meet the STANDARD 100 by OEKO-TEX® for manufacturing without the use of harmful substances, including cover fabrics made from natural bamboo and/or pure organic cotton.
Serta uses latex made from a natural/synthetic latex blend that is naturally anti-microbial and allergen resistant. It is made to the STANDARD 100 by OEKO-TEX® level for manufacturing without the use of harmful substances.
All of Serta’s foams are made without the use of PBDE flame-retardants, CFCs, lead, mercury, prohibited phthalates, and other potentially harmful materials. Soy-based foams are used in multiple product lines.
Serta’s fire retardant barriers are made primarily from cotton or other cellulosic renewable fibers and use no harmful chemicals or processes.
All Serta insulator pads are made from virgin recycled garment clips.
Energy & Waste Reducing Manufacturing Process
All remnant scrap of mattress ticking, foam, wood, steel, and plastic is recycled.
All crating materials for innersprings are recycled.
Serta mattress plants and suppliers are located near our customers to minimize transportation costs and fuel consumption.
We have reduced secondary packaging to less than 5% of product weight.
All Serta products are manufactured on a “Just in Time” schedule, reducing unnecessary energy use, minimizing waste, and allowing for less warehousing.